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Who are Opos Limited?

Opos Limited are one of the UKs leading providers of debt collection and business processing. We provide commercial and consumer debt collection services, within the UK, for a number of key clients across a broad spectrum of services.

Opos Limited is authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006). We are members of the Credit Services Association and adhere to their code of practice at all times.

Why have I been contacted?

We have contacted you in relation to an unpaid debt. If you think this contact has been made in error, please contact us immediately so we may amend our records.

When and how can I contact Opos Limited?

We are open weekdays 9am - 6pm. Call us on 0141 428 3990.

I don't believe I owe the debt, what can I do?

You should contact Opos as soon as possible. If you have a query regarding any part of your bill, please let us know and we can investigate the discrepancy with our client(s) where necessary.

What if I can't afford to pay?

Our agents are fully trained and experienced in dealing with consumers who are unable to meet their commitments to their creditors. Please tell us if you are genuinely experiencing a time of hardship so that we may help direct you to appropriate organisations who can assist. For more information about debt advice or assistance the following organisations and websites may be useful:

National Debt Line - www.nationaldebtline.co.uk - Telephone 0808 808 4000
Step Change Debt Charity - www.stepchange.org - Telephone 0800 027 6845
Money Advice Service - www.moneyadviceservice.org.uk - Telephone 0300 500 5000
Citizens Advice Bureau (CAB) - www.adviceguide.org.uk - Check your local phone book for your nearest office.
AdviceUK - www.adviceuk.org.uk - Telephone 0300 777 0107
Money Advice Scotland - www.moneyadvicescotland.org.uk - Telephone 0141 572 0237
Advice NI - if you live in Northern Ireland visit www.debtaction-ni.net - Telephone 0800 917 4607
British Bankers Association - www.bba.org.uk
Civil Legal Advice - You may get legal aid if your home is at risk. Check www.gov.uk/legal-aid or phone 0845 345 434
Financial Ombudsman Service - www.financial-ombudsman.org.uk - Telephone 0800 023 4567 or 0300 123 9123

Will my credit file be affected by my unpaid debts?

Any prospective suppliers of credit will review your credit file and your application with them may be adversely affected by a poor repayment history and the presence of default markers. It is normal for our clients to have recorded information on your credit file prior to passing the account to us.

When payments are made to Opos Limited, we will forward them to our clients who will then update the credit reference agencies accordingly.

The person named on the letter does not live at this address, what should I do?

Please telephone our offices immediately so that we may update our file and inform our client of the same. There will be no affect to you, your credit file or your address.

When I telephone your office, I am asked to confirm details such as my name, address and date of birth. Why is this?

We have an obligation under the Data Protection Act to ensure that sensitive and confidential information is only disclosed to the appropriate person(s). By asking you to confirm these points we can establish that you are in fact the person we seek to contact.

Do you record any telephone calls?

Yes. 100% of our calls are recorded.

How do I make a complaint?

If you are unhappy or unsatisfied with the service you have received from Opos Limited we would welcome your feedback. You can do this by calling our centre of operations direct or by sending an email to complaints@oposlimited.com

My question isn't listed, what can I do?

You may be able to find the answer at our "Help and Advice" section on our customer site: https://www.oposlimited.com/customerAccess/
If you have a question or a query that you cannot find an answer to, then contact us and our experienced staff will be on hand to offer you assistance.

Send us an email

Customer Contact Form

Client & Potential Client Contact Form

Our Office

Call us on 0141 428 3993
to discuss your Business Requirements

FAQs

Who are Opos Limited?

Why have I been contacted?

When and how can I contact Opos Limited?

I don't believe I owe the debt, what can I do?

What if I can't afford to pay?

Will my credit file be affected by my unpaid debts?

The person named on the letter does not live at this address, what should I do?

When I telephone your office, I am asked to confirm details such as my name, address and date of birth. Why is this?

Do you record any telephone calls?

How do I make a complaint?

My question isn't listed, what can I do?

Twitter Feed

Our Services

Other Links

Send us an email

Customer Contact Form

Client & Potential Client Contact Form

Our Office

Call us on 0141 428 3993to discuss your Business Requirements

FAQs

Who are Opos Limited?

Why have I been contacted?

When and how can I contact Opos Limited?

I don't believe I owe the debt, what can I do?

What if I can't afford to pay?

Will my credit file be affected by my unpaid debts?

The person named on the letter does not live at this address, what should I do?

When I telephone your office, I am asked to confirm details such as my name, address and date of birth. Why is this?

Do you record any telephone calls?

How do I make a complaint?

My question isn't listed, what can I do?

Twitter Feed

Our Services

Other Links

Call us on 0141 428 3993
to discuss your Business Requirements