Thank you for your interest in a career with Opos, we invite you to explore a future with us, an equal opportunities employer with real personal growth development and a rewarding culture.
Please send an e-mail to recruitment@oposlimited.com specifying the role you wish to apply for or call us on 0141 428 3993.

Job Types: Full-time, Temporary, Permanent
Salary: £23,400.00 per year with OTE of £27,200.00

Main criteria

• Hours: Our business currently operates between the hours of 9am and 7pm Monday to Thursday, 9am to 6pm on Fridays
• We are currently closed at weekends
• Immediate start date available.
• Based in Dumbarton

What will you get?

• A Real Living Wage salary with OTE of £27K
• Performance Bonus (paid monthly)
• Flexible working schedule that is considered on a case to case basis
• Home working can be discussed on a case to case basis
• Structured career progression to move into a higher-level position
• In job qualifications
• Internal Incentive programme (over and above bonus scheme)
• Robust & structured training provided (3-week training programme)

What are we looking for?

• Personality is important - Listening & questioning skills, empathy, building rapport
• Upbeat, enthusiastic and friendly people
• Motivated to give excellent customer service
• People who want to learn, grow & progress
• Be confident using a computer and phone
• Ability to work independently & also in a team
• Previous experience is desired but is not essential for this role

What will you do?
Successful candidates will be working in our recently refurbished office based in Dumbarton. You will be working on behalf of our clients to contact customers who have fallen into arrears to establish their situation, affordability & account resolution.
Key Responsibilities:

• Inbound & outbound calls
• Offering solutions and advice to deal with customers' financial situation
• Assessing a customer's affordability
• Identify & manage vulnerable customers
• Taking payments and setting up payment plans
• Negotiating the settlement of outstanding customer debt
• Work towards performance and quality targets
• Manage customer accounts on the computer whilst speaking on the phone

More about Opos as a company:
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.
Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.
We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.
Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
We are looking for polite, outgoing and professional individuals who enjoy interacting with people. We will consider all backgrounds, if you've got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

Benefits:

• Performance Bonus (paid monthly)
• Flexible working schedule that is considered on a case to case basis
• Home working can be discussed on a case to case basis
• 28 Days Paid Holiday with opportunity to accrue more holidays based on tenure.
• Employee Assistance Programme and Discount Scheme
• NEST pension scheme
• In job qualifications
• Internal Incentive programme (over and above bonus scheme)
• Customer feedback bonuses for positive reviews
• Free car parking & local access to transport links
• Additional half day holiday on birthday
• Cupboards stocked with lunch items
• Staff Nights Out

Schedule:

• Monday to Friday, 9am-6pm, 10am-7pm shift pattern
• No weekends

See more about Our People