Debt Collection

"Since bringing Opos onto our panel of suppliers we have been thoroughly impressed with their dedication, knowledge and flexibility...no task has been too large and the level of deliverability is first class. They have provided tangible value to our panel already and we are excited about working closely with them in the future."

Business Process Outsourcing

"When we outsourced to Opos we were concerned if they would be able to compete with our long-standing providers…Fast forward six months and Opos are now the leading provider of collection services to our company. They have surpassed the performance levels of long standing providers and we consider them the most important aspect of our outsourcing model."

Debt Purchase

"In the past, we have been let down by lax or inefficient data control and we had shied away from external providers. What struck us about Opos was their efficiency and discipline in managing large streams of data whilst optimising the customer experience and providing transparent MI. We know our customers are in good hands with Opos and to us, that means everything."

Debt Collection

"It speaks volumes for Opos that they have been one of only 2 providers brought onto our panel in the past 5 years. They are proving to be an invaluable partner in helping us to drive best practice and meaningful change. We would recommend Opos to anyone searching for a firm that goes the extra mile and delivers time and time again."

Business Process Outsourcing

"As a new lender in the FCA world, we had serious reservations about outsourcing to an external servicer…Our minds were immediately put to rest when we saw the exceptional controls and oversight in place to ensure compliance & quality. Insight was the perfect solution for us, delivering everything we needed, confidence and re-assurance."

Debt Purchase

"For most, our stringent due diligence procedures means they do not pass our checks on quality, compliance, and regulatory understanding. Opos immediately stuck us as a firm that had its finger on the pulse. We have found a true partner that can deliver a strong financial return and ensure that our brand remains intact."

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About Us

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

Our Services and Systems

Debt Recovery

Consumer
Collections

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    Dedicated, trained and highly experienced collection teams
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    Complete self-service website for customer interactions
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    Innovative approach to technology and customer engagement
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    Proven track record across a multitude of industry sectors
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B2B
Collections

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    The ability to litigate, with a specialist panel, on accounts where no payment is forthcoming
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    A fully integrated trace package that allows us to relocate businesses when they have moved premises
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    Immediate access to European wide commercial data which allows us to target accounts with a higher propensity for payment
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    The ability to pursue businesses, in conjunction with our European partners, which have absconded from the United Kingdom.
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Business Process
Outsourcing

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    Fully managed and experienced Credit Control Department
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    Fully integrated HR and Payroll Services
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    The ability to send your mail, in conjunction with our mailing partners, on your behalf. Eliminating your need for an internal function.
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    A dedicated and experienced customer support department
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History

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2008

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2009

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2010

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2011

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2012

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2013

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2014

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2015

Callcent logo

2016

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2017

Insight logo

2017

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2018

A truck full of boxes

2018

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2019

A house with user inside

2020

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2020

Some red bricks in a wall

2008

A firm handshake

2009

A graph on the rise

2010

A fancy briefcase

2011

A big thumbs up

2012

A long haired human icon

2013

A truck shipping a house full of boxes

2014

A short haired human icon

2015

Callcent logo

2016

Insight logo

2017

A short haired human icon

2017

A long haired human icon

2017

Some red bricks in a wall

2008

A firm handshake

2009

A graph on the rise

2010

A fancy briefcase

2011

A big thumbs up

2012

A long haired human icon

2013

A truck shipping a house full of boxes

2014

A short haired human icon

2015

Callcent logo

2016

A short haired human icon

2017

Insight logo

2017

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2017

Accreditations

Authorised and regulated by the Financial Conduct Authority
Credit Services Association logo
Proud members of the Credit Services Association
Vulnerability Registration Service logo
Proud members of the Vulnerability Registration Service
ISO-9001 certificate
Promoting Best practice in Quality Management with our ISO 9001 Accreditation
ISO-27001 certificate
Promoting Best practice in Information Security Management with our 27001 Accreditation
ISO-14001 certificate
Promoting Best practice in Environmental Quality with our ISO 14001 Accreditation
Collector Accreditation Initiative logo
Proud to have retained our ‘Company Accreditation’ under the Credit Services Associations, CAI initiative.

Call us on 0141 428 3993
to discuss your Business Requirements

Our People

Our Team

Scott DawsonManaging and Technical Director

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Originally from a technical background, Scott has a great deal of experience in designing and writing software.  In addition to Opos Limited Scott also owns the debt purchase company Kapama Limited and the software house DDI Consulting Limited t/a DDI Software, a supplier of contact centre and debt collection telephony and software...

Originally from a technical background, Scott has a great deal of experience in designing and writing software.  In addition to Opos Limited Scott also owns the debt purchase company Kapama Limited and the software house DDI Consulting Limited t/a DDI Software, a supplier of contact centre and debt collection telephony and software.

DDI was formed in February 2005, following a period of time where Scott was working in the IT department of the BCW Group, a large Glasgow based debt collection agency (DCA).  In June 2008 Scott identified an opportunity to set up a DCA and registered Opos Limited.

Since 2008 Scott has built Opos Limited from a two collector operation into a 150 seat contact centre serving various high end brands.  As a result of Scott's technical background, the quality of Opos people is further strengthened by the continued focus on technical innovation.  The name Opos was in fact derived from 'Our People Our Systems', underpinning the company values and delivering great results for our client base.

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Rob Sands MICMHead of Compliance

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Appointed as Head of Compliance in January 2017, Rob joins Opos with over 13 years experience in the Collections, Compliance, Purchase and Risk departments of various organisations throughout the UK...

Appointed as Head of Compliance in January 2017, Rob joins Opos with over 13 years experience in the Collections, Compliance, Purchase and Risk departments of various organisations throughout the UK.

Rob spent 8 years with Mackenzie Hall, during which time he undertook a number of roles including Head of Outsource Operations, Head of Collections and latterly, Director of Compliance. During Robs' time at the company the business grew into a 50m organisation with one of the best records for performance and compliance in the UK.

Rob has also served on the boards of Motormile Finance UK limited, again as Director of Compliance and most recently undertook a project with Silicon Marketing Limited that saw him establish and guide the business through the FCA licensing process.

Furthermore, Rob has served on the boards of the Credit Services Association, The Association of Credit Professionals and is the founder of the Scottish Compliance Forum.

In recognition of his hard work and dedication to the 'Compliance Cause' he was presented the 'Outstanding Contribution to Compliance' award by the CSA in 2010 and was further invited to tutor their Diploma Course in 2012.

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Steffanie WilsonBusiness Support Manager

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Since starting with Opos, Steff has shown to be an integral part of the business and has quickly rose through the ranks from collections agent to becoming a key part of the senior management team....

Since starting with Opos, Steff has shown to be an integral part of the business and has quickly rose through the ranks from collections agent to becoming a key part of the senior management team.

Starting as a collector in the call centre she has developed through our leadership pipeline holding positions with Client Services, Recruitment and Training. Steff had studied IT and Web-design at college and expressed an interest in developing her skills. She was seconded to DDI to provide additional support to Margo with special projects. During this time, she worked closely with Margo to develop OurOpos. OurOpos is our Electronic Learning Development and Assessment Centre.

In January 2018 Steff was promoted to Business Support Manager and is now fully committed to continuous improvement. Steff is now taking the next step to developing her skill-set and has been enrolled in an industry approved accountancy course.

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John FreelHead of Client Engagement

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John joined Opos in May 2019 and has over 30 years' experience in Senior Sales and Client Management roles...

John joined Opos in May 2019 and has over 30 years' experience in Senior Sales and Client Management roles in the Debt Collection Industry in the UK.

John has also held Board Director and Operational Head functions during his career giving him a broad spectrum of understanding on how to deliver optimum results for clients.

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Call us on 0141 428 3993
to discuss your Business Requirements